We offer a 30 day return policy if you are not 100% satisfied with the product. Please make sure the items are unused and still have tags on them. Simply Contact Us and we will be happy to assist you. 

Yes we do...for free!

We try our best to ship all orders within 24 hours. But, during busy times it can take up to 5 days.

We want to ship out your order as fast as possible, so if one of the items you ordered is ready, we do not wait till the other ones are, we ship what is ready immediately. So you may receive one item faster than the others. Do not worry, your entire order will come! You can track each item you purchased individually when you log in to your acount. 

Our shipping time accross the globe is usually 7-21 business days. If it takes longer than 21 business days, it could be held at customs. You can track your shipment when you login to your neuBsafe profile. If it is taking longer that 30 business days, please send us a message using the Contact Us page so we can look into it for you.

Please check your junk folder before contacting us as 99% of the time that's where our notification will go if they aren't in your inbox. Purchase confirmation and shipping confirmation e-mails are automated by our system, if you don't receive one it could be: 1) The e-mail you provided is incorrect. 2) The order hasn't been shipped yet 3) The item has been shipped but e-mail alerts are not working properly. Please contact us after 1 week if you don't receive a shipping or purchase confirmation e-mails.

We have distributors across the globe and your order is fulfilled at the location that can process your order the fastest. While you may be located in USA, the distributor in China might be able to ship it faster than our USA distributor, so the order will be fulfilled in China. It will all depend on which distributor can ship it to your location the fastest. The quality is always consistent, regardless of the location it comes from. 

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, PayPal

neuBsafe uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and our servers. This connection protects your sensitive data. All pages, content, credit card, and transaction information is protected by the same level of security used by banks. Our site is hosted by Shopify inc. (NYSE:SHOP). Backed by the leading e-commerce platform enables us to offer 24/7 monitoring. With a large network of servers placed accross the world, we can offer you a secure, robust, and performant eCommerce experience. Our site is also certified Level PCI DSS compliant, the highest level of security certification. This certification signifies we are in compliance with standards for security policies, technologies, and ongoing processes that protect our payment systemd from breaches and theft of cardholder data. 

No worries! Simply Contact Us and our customer service team will be happy to help.