Processing time is not included in shipping. Though we try our best to process all orders within 24 hours, it can sometimes take up to 5 days during busy times.

After placing your order, an email will be sent to you and your order will be processed (this includes checking, picking, packing, and shipping). Following processing a tracking number will be sent to you via email. If an order is placed after 11:45AM CST on Friday, Saturday, or Sunday your order will be shipped the next week. 

Our shipping time across the globe is usually 7-25 business days depending on our distributor, your location and the item ordered. This is calculated from the time the order is shipped out rather than when it is placed. Please check the product pages for better accuracy on shipping times for each item. Unexpected events cannot be avoided. Deliveries might take longer than expected if, for instance, there is bad weather or stringent customs clearing procedures. 

**Please NOTE: Due to COVID-19, some orders are still experiencing longer shipping times**

Customers are charged in US dollars at the time of purchase. If you are paying with non US currency your home country's bank will handle the necessary conversions.

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Item/s must be returned in original condition, unused, unaltered and in original packaging where applicable. 
Gift Cards may not be returned.

Should a product need to be returned or exchanged please Contact Us and provide the following information: Order number, Product you wish to return/exchange, Reason for return/exchange and an image of the product. Customer service will respond to you with further instructions.

If you receive an item that is damaged or defective, please Contact Us within 48 hours of receiving your order and we will help you with either a new product or a refund/credit. Please provide an image of the damaged/defective product if possible.

PLEASE NOTE: This policy does not cover misuse, accidental damage, or any abuse of the purchased product.

You will need to cover the cost of the return. Please try to send your return via a tracked service as we can’t be held responsible for your return going missing.

When the warehouse has confirmed receipt of the returned item(s) and has verified it’s in original, unused condition, your method of payment will be issued a refund. You will receive a confirmation email notifying you of the refund. Please be advised it may take a few weeks for a refund to appear on your credit card statement.